At BLLR, we’re passionate about crafting premium gear that transitions seamlessly from gym to street. Our team is here to help you with any questions about our collections, orders, or collaborations.

Below, you’ll find all the ways you can get in touch with us.

1. Get in Touch with Us

📧Email Support

For general inquiries, order updates, returns, or any other assistance, please reach out to us at:

✉info@bllr.store

We aim to respond to all emails within 24–48 business hours.

🕘Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)

2. Frequently Asked Questions (FAQs)

Before reaching out, you might find the answer you’re looking for in our FAQs page, where we cover everything from shipping times to return policies.

3. Customer Support for Orders

How Can I Check My Order Status?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email. If you haven’t received a tracking number within 3 business days, please email us at info@bllr.store.

Need to Modify or Cancel an Order?

We process orders quickly, but if you need to make changes or cancel an order, please contact us within 12 hours of placing it. Once an order has been processed, we may not be able to make modifications.

Issues with Delivery?

If your package is delayed, lost, or marked as "delivered" but not received, please check with the courier first. If the issue persists, contact us, and we will assist you in resolving it.

4. Returns & Exchanges

Need to Return an Item?

If you wish to return or exchange an item, please visit our Returns & Refunds Policy for detailed instructions.

You can initiate a return by emailing info@bllr.store with the following details:

• Order number
• Reason for return
• Photos (if applicable, for defective or incorrect items)

Our team will guide you through the return process.

5. Business & Partnership Inquiries

Press & Media Requests

For media inquiries, interviews, or collaboration opportunities, please contact:

📧info@bllr.store

Influencer & Brand Collaborations

Are you an influencer or content creator who loves fitness and streetwear? We’re always looking for passionate individuals to collaborate with us. If you’re interested in working with BLLR, reach out to:

📧info@bllr.store

6. Our Commitment to You

At BLLR, your satisfaction is our priority. Whether you need help with an order, have a question about our Spacera collection, or want to explore partnerships, our team is here to support you with exceptional service and premium gym wear.

We appreciate every customer who chooses BLLR, and we’re committed to providing you with top-tier service, high-quality gear, and a seamless shopping experience.

📧info@bllr.store | 🕘Mon–Fri, 9 AM – 5 PM (CET)

We look forward to hearing from you! 💙